Effective Date: September 17, 2027
This Privacy Policy and Cookie Notice explains how Helpful-Geeks.com (the “Platform,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit the Platform, communicate with us, or use our tutoring, educational guidance, mentoring, consulting, and related support services (“Services”).
By using the Platform, you acknowledge the practices described in this Policy.
1. Information We Collect
Depending on how you interact with the Platform, we may collect:
- Contact information, such as your name, email address, and telephone number;
- Request information, including subject area, educational level, learning needs, instructions, and other details you voluntarily provide;
- Communications, including messages sent through forms, live chat, email, SMS, WhatsApp, or other available channels;
- Payment information, which is generally collected and processed by third-party payment providers;
- Technical information, such as IP address, browser type, device information, operating system, referring pages, and approximate location derived from technical data; and
- Usage information, such as pages viewed, interactions with the Platform, session information, and website preferences.
Please avoid providing personal information that is unnecessary for us to provide the requested Services.
2. How We Collect Information
We may collect information:
- directly from you when you submit a form, request assistance, make a payment, or contact us;
- automatically through cookies and similar technologies when you use the Platform; and
- from service providers and other third parties that support our operations, where permitted by law.
3. How We Use Personal Information
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We may use personal information to:
- provide, coordinate, and improve the Services;
- match users with suitable Tutors;
- respond to questions and support requests;
- process and administer payments and refunds;
- communicate about requests and Services;
- maintain Platform functionality and security;
- detect and prevent fraud, misuse, or unlawful activity;
- analyze Platform performance and improve user experience;
- comply with applicable legal obligations; and
- send promotional communications where permitted by law and subject to applicable opt-out rights.
We will not use personal information for materially different purposes without appropriate notice or consent where required.
4. Tutors and Service Providers
Tutors are independent contractors who may receive information reasonably necessary to provide the requested educational support. They are expected to handle user information appropriately and only for legitimate service-related purposes.
We may also share necessary information with third-party providers that support payment processing, website hosting, communications, analytics, security, customer support, and other operational functions.
These providers may access personal information only as reasonably necessary for the services they perform, subject to applicable contractual and legal requirements.
5. When Information May Be Disclosed
We may disclose personal information when reasonably necessary to:
- provide the Services requested by you;
- comply with applicable law, legal process, or a valid governmental request;
- protect the rights, safety, security, or property of users, Tutors, the Platform, or others;
- investigate suspected fraud, misuse, or security incidents; or
- support a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business.
We do not disclose personal information in exchange for money. Certain uses of advertising or analytics technologies may nevertheless constitute “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws, and applicable opt-out rights will be provided where required.
6. Payment Information
Payments may be processed through third-party payment processors. Depending on the options available at checkout, these may support credit cards, debit cards, Apple Pay, Google Pay, or other payment methods.
Payment processors may collect payment card details and other transaction information directly under their own privacy policies and security practices. We generally do not store complete payment card numbers.
7. Cookies and Similar Technologies
The Platform may use cookies, pixels, local storage, and similar technologies to operate effectively and understand how users interact with it.
Cookies may include:
- Essential cookies, required for security and basic Platform functionality;
- Preference cookies, which remember selected settings;
- Analytics cookies, which help us understand Platform usage and performance; and
- Advertising or marketing cookies, where used, which may help measure campaigns or provide relevant advertising.
Where required by applicable law, non-essential cookies will be used based on your consent or other legally permitted choices.
You can manage cookies through available cookie controls and your browser settings. Disabling certain cookies may affect some Platform functions.
8. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining appropriate business records, resolving disputes, preventing fraud, and meeting legal obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Choices and Rights
Depending on your state of residence and applicable U.S. privacy law, you may have rights concerning your personal information, including rights to:
- request access to or confirmation of personal information we process;
- request correction or deletion of certain information;
- obtain a portable copy of certain information;
- opt out of certain sales, sharing, targeted advertising, or profiling where applicable; and
- appeal certain decisions regarding a privacy request where required by law.
You may also unsubscribe from promotional emails by using the unsubscribe mechanism provided in the communication and may request to stop applicable marketing text messages using the instructions provided with those messages.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
To submit a privacy request, contact us using the details in Section 12. We may need to verify your identity before processing certain requests.
10. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without authorization permitted by applicable law.
Users under 18 should use the Services only with appropriate parental or guardian involvement where required.
If we learn that personal information from a child was collected in circumstances inconsistent with applicable law, we will take reasonable steps to delete or otherwise appropriately address that information.
11. Third-Party Services and Policy Updates
The Platform may contain links to or integrate services operated by third parties. Their collection and use of personal information are governed by their own privacy policies, and we encourage users to review those policies.
We may update this Privacy Policy and Cookie Notice to reflect changes in our Services, technologies, business practices, or applicable legal requirements. When appropriate, we will update the Effective Date or provide additional notice of material changes.
12. Contact Information
If you have questions about this Privacy Policy and Cookie Notice, wish to exercise an applicable privacy right, or have a privacy-related concern, contact us at:
Website: Helpful-Geeks.com
Email: [email protected]